jest buzz Privacy Policy

jest buzz (referred to hereafter as "we", "our", or "the platform") gives the highest priority to the privacy of its users. This Privacy Policy explains what information we collect when you use the jest buzz website or mobile app, how we use it, and what rights you have regarding that information.

This policy applies at every stage of your relationship with jest buzz — including registration, login, deposit, withdrawal, gameplay, and customer service communications. Our Terms and Conditions describe in detail the conditions for managing your account and using our services, and they complement this policy.

We may update this policy from time to time. If there are any significant changes, we will notify you through a notice on the platform. Continued use of the platform after any changes means you have accepted the revised policy.

2.1 Registration and Identity Information

When creating an account, we collect the following information:

• Full name and date of birth (for age verification — users must be 21 or older for all casino and betting activities)
• Mobile number and email address
• Username and password (stored in encrypted form)
• National ID or passport number (when identity verification is required)

2.2 Financial Information

To process deposits and withdrawals, we may collect the following financial information:

• Mobile number linked to your bKash, Nagad, Rocket, or Upay account
• Bank account number and bank name (for bank transfers)
• Transaction history and amounts

We never store your full card number or PIN. All financial transactions are secured through SSL encryption.

2.3 Usage Information

When you use jest buzz, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Time spent on the platform and details of pages visited
• Game history and betting information
• Login time and location information

2.4 Cookies and Tracking Technologies

jest buzz uses cookies and similar technologies to improve your experience and analyse platform performance. We will ask for your consent for any cookies beyond essential ones. You can manage cookies through your browser settings.

The collected information is used for the following purposes:

• Completing account registration and verifying identity
• Processing deposits and withdrawals
• Applying eligible bonuses and promotions to your account
• Preventing fraud and unauthorised access
• Analysing your preferences and usage patterns to improve the service
• Providing customer support and technical assistance
• Sending relevant offers and promotional messages (subject to your consent)
• Monitoring responsible gaming and providing support when needed

3.1 Legal Basis

We process your information on the following legal grounds: (a) Contractual necessity — information required to provide the service; (b) Legal obligation — to comply with applicable laws and regulations; (c) Legitimate interest — to prevent fraud and ensure security; (d) Consent — for marketing communications.

4.1 Retention Period

Information collected is retained while your account is active. Even after an account is closed, certain information may be kept for a further period as required by legal obligations, dispute resolution, or fraud prevention. Once no longer needed, information is securely deleted or anonymised.

4.2 Security Measures

jest buzz uses industry-standard security technology to keep your information safe:

• Data transfers are secured through SSL (Secure Socket Layer) encryption
• Passwords are stored using hashing — never in plain readable form
• Regular security assessments and vulnerability testing are conducted
• Only authorised staff can access sensitive information
• Automated alerts are in place for suspicious logins or activity

Please note that no method on the internet is 100% secure. Use a strong password for your account and do not share your login details with anyone.

jest buzz does not sell your personal information to third parties. However, certain information may be shared in the following situations:

5.1 Service Providers

Necessary information may be shared with trusted third-party service providers for payment processing, technical infrastructure, and customer service operations. These organisations use the information only in accordance with jest buzz's instructions and may not use it for their own purposes.

5.2 Legal Requirements

Information may be disclosed to comply with court orders, lawful requests from government bodies, or applicable law. In such cases, we will only provide information to the extent required by law.

5.3 Fraud and Security Cooperation

Limited information may be shared with security agencies or other platforms to prevent fraud, money laundering, or other illegal activities, always within the applicable legal framework.

5.4 Business Changes

In the event of a business merger, acquisition, or restructuring, your information may be transferred to the new owner. In such cases, we will inform you in advance and ensure equivalent protections under this policy.

jest buzz's servers may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that the same standard of data protection is maintained. We follow recognised security practices for data transfers and maintain data processing agreements with each relevant service provider.

You have the following rights regarding your personal information:

7.1 Right to Access

Contact us to find out what information we hold about you. Every valid request will be responded to.

7.2 Right to Correction

Let us know if any information stored in your account is incorrect or incomplete. For general information, you can make changes yourself through your account settings.

7.3 Right to Deletion

You may request that your account be closed. However, some information may be retained for a set period as required by legal obligations or dispute resolution.

7.4 Right to Restrict Processing

In certain circumstances, you may request that processing of your information be temporarily paused. Upon receiving such a request, we will take appropriate action.

7.5 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages, contact our customer service at any time or use the unsubscribe option in the message. Messages related to core services will continue to be sent.

jest buzz's services are intended only for individuals aged 21 or above. We do not knowingly collect personal information from anyone under 21. Date of birth is verified at the time of registration. If a minor has inadvertently opened an account, their information will be deleted as soon as it comes to our attention.

A note to parents: if there are children or teenagers in your household, please monitor their online activity. For more information on responsible gaming, read our Responsible Gaming page.

The jest buzz platform may occasionally contain references to third-party websites. jest buzz is not responsible for the privacy policies of those external sites. You are advised to read the privacy policy of any other website before visiting it.

This Privacy Policy may be revised to improve the service, reflect legal changes, or meet business needs. For significant changes, we will publish a notice on the platform and send a message to your registered email.

The "Last Updated" date will be noted at the top of each version. You are advised to review this policy regularly. To learn more about jest buzz, visit our About Us page.

If you have any questions, complaints, or requests regarding your information under this Privacy Policy, contact jest buzz through the following: